To be human-centric is to put your people at the heart of everything you do - always. It's putting the 'human' back into Human Resources
How do you get the most out of your people? It's a question on the mind of almost every Team Leader. For so long the answer has been focussed on maximising productivity, setting ambitious goals and boosting motivation with incentives and rewards. But what if the human being responsible for those processes and outcomes is struggling?
A human-centric workplace prioritises the most human of values and needs. It embraces communication, encourages feedback, inspires innovation and proritises creating a psychologically safe environment that allows everyone to thrive. Fundamentally the workforce becomes the top priority.
So what is human-centric team culture and how can you make it your competitive advantage in 2023?
At its core, a Human-Centric Culture is:
Human-centric culture calls for a radical change in organisational and job design. Rather than creating a strategy, working environment and culture you hope your employees will want to be part of, human-centric team culture takes each and every employee on a collaborative journey and together you create a working environment everyone wants to be part of.
From a leadership perspective, Team Leaders need to change their focus from 'How can I train people to become high performers and exceed business goals?' To 'How can I look after my people and best support them to become the best version of themselves?' It calls for a consultative, supportive style of management, one where honest, open and empathetic communication and feedback are the norm and where diversity and inclusion are embraced.
When looking to understand what constitutes a truly human-centric team culture, it's useful to consider Maslow' Hierarchy of Needs. At the bottom of the pyramid are the fundamental things we as humans need to survive such as health, wellbeing and safety. As we move up the pyramid needs evolve to include more empathetic elements such as relationships, opportunities for growth and self-fulfillment.
A human-centric workplace prioritises the most human of values and psychological needs including:
Human connection is one of those things we never knew we were taking for granted—until the Covid-19 pandemic took it away. Those passing smiles, water cooler conversations and office best friends were all things that helped make your workplace culture. As humans we are social creatures and the quality of our relationships determines the quality of our lives and work.
In the age of remote work, businesses like yours need to priortise reinstating the human side of work. That starts with intentionally creating opportunities for employees and teams to meaningfully connect wherever they are working from.
Building a culture that empowers your employees to thrive is an ongoing, collaborative process. There are no pre-designed structures, or handbooks you can simply pick up and follow. It is a dance, an ever evolving partnership that will be continually nurtured over time.
However, when you embrace the idea of empowering your employees and their Team Leaders to shape your culture together, you end up with an authentic culture that represents them and makes them proud ambassadors of your company. This can lead to a multitude of benefits including improved engagement and productivity as well as an enhanced ability to attract and retain talent.
And that is not all, outside of the business you will create a community of purpose driven, more alive human beings who will contribute to their communities outside of work in a more purposeful and meaningful way.
It's a win for your business, a win for society and a win for them. There really is no downside to a human-centric team culture and that is why we think it's so important.
The Culture Academy's Foundation Programme, The Fundamentals of Human-Centric Team Culture, is a 12-week, cohort based, interactive learning experience.
Your Team Leaders will join a community of like-minded professionals to explore, experiment and grow together into Human-Centric Culture Champions.
Learn why building a human-centric team culture from within is crucial for your organisation
The last 3 years has seen a transformational change in the way people work. However it is the evolution in why people work that is much more significant.
Your future workforce is living in a Social Revolution. They are motivated by quality of life and looking for a more human work experience.
Investing in your culture makes good business sense. It is much more than just a competitive advantage in the war for talent.
When it comes to the development of company culture, encouraging team leaders to build subcultures from within is the future.
Creating a Human-Centric Team Culture requires intention and with the right guidance from leadership anything is possible.